SWIFTFLITZ CAR RENTAL TERMS AND CONDITIONS
Last Updated:08/09/2024
1. Introduction
These Terms and Conditions (“Terms”) govern the rental of vehicles from SwiftFlitz Car Rental (“Company,” “we,” “us,” “our”) to the individual or entity renting the vehicle (“Renter,” “you,” “your”). By renting a vehicle from us, you agree to abide by these Terms. Please read them carefully before making a reservation.
2. Definitions
- “Renter”: The individual or entity renting the vehicle from SwiftFlitz Car Rental.
- “Vehicle”: The car or other motor vehicle rented to the Renter under this Agreement.
- “Security Deposit”: The refundable amount required from the Renter as a condition of renting the Vehicle.
- “Rental Period”: The period during which the Renter is entitled to use the Vehicle under the rental agreement.
- “Chauffeured Service”: A rental service where a driver provided by the Company drives the Vehicle.
- “Self-Drive”: A rental service where the Renter drives the Vehicle.
3. Requirements for Renting a Vehicle
- Security Deposit: A security deposit is required for all rentals as follows:
- Ghc 500 for salon cars
- Ghc 700 for SUVs
- Ghc 1,500 for high-end vehicles This deposit is refundable upon the fulfillment of all rental terms.
- Documentation Requirements:
- For locals: A valid driver’s license, a Ghana card or Voters ID, and a passport-sized photo.
- For expatriates: A valid international driver’s license and an international passport.
4. Vehicle Usage
- Outside Accra Usage: Vehicles may be used outside Accra at an additional cost. Not all rental vehicles are permitted to be driven outside Accra. It is the Renter’s responsibility to confirm with the service provider whether their selected Vehicle is authorized for outside Accra usage.
5. Delivery of Vehicles
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Delivery Service: Vehicles can be delivered to the Renter’s preferred location, both within and outside Accra. Delivery charges apply and are separate from fuel costs. These fees vary based on the distance and must be agreed upon prior to delivery.
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Fuel Policy: The Renter is responsible for returning the Vehicle with the same fuel level as when it was delivered. The delivery fee does not cover the cost of fuel beyond what is needed to reach the delivery location.
6. Rental Period and Usage Policy
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Chauffeured Vehicles: The standard daily rental period for chauffeured vehicles is 10-12 hours.
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Self-Drive Vehicles: The standard daily rental period for self-drive vehicles is 24 hours. However, on the day of return, the Vehicle must be returned within 23 hours.
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Luxury Vehicles: Some luxury self-drive vehicles have a 12-hour daily rental policy. The specific rental period is dependent on the vehicle and must be confirmed with the service provider.
7. Fuel Policy
- Fueling: The Renter is responsible for fueling the Vehicle. If the Vehicle is delivered pre-fueled, it must be returned with the same fuel level as it had at the start of the rental period.
8. Minimum Rental Duration
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Standard Rental Duration: The minimum rental period is two days for self-drive options.
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One-Day Rentals: Generally, one-day rentals are only available for chauffeured vehicles. In certain cases, self-drive vehicles may be available for a one-day rental, subject to specific circumstances and at the discretion of the service provider.
9. Vehicle Breakdown Policy
- Mechanical Issues: In the event of a mechanical breakdown, SwiftFlitz Car Rental will assess and repair the issue promptly. If repairs require an extended period, the Company will provide a temporary replacement vehicle, provided that the issue was reported promptly by the Renter.
10. Cancellation Policy
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Grace Period: After payment has been made to confirm a booking, the Renter has a 48-hour grace period during which they may cancel the reservation without penalty.
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Cancellation Fee: Cancellations made after the 48-hour grace period will incur a fee determined by SwiftFlitz Car Rental.
11. Additional Notes
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Vehicle Availability: All vehicles in our fleet are mobile and not stationed at any fixed location.
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Rate Variations: Rental rates may vary based on the year, model, registration, and duration of the rental.
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Chauffeur Accommodations: If a chauffeur is employed outside Accra, the Renter is responsible for providing accommodation and meals for the chauffeur.
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Discounts: Longer rental durations may qualify for discounts, subject to the Company’s discretion.
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Contact Information:
- General Inquiries: +233538562372 | +233206424903
- 24/7 Customer Support/Complaints: +233545903178
- Maintenance/Vehicle Support: +233277778811 | +233538386116
- Email: info@swiftflitz.com
- Social Media: @swiftflitz on Twitter, Instagram, TikTok, and Facebook
12. Glossary
- Security Deposit: A refundable amount required to secure the rental of a vehicle.
- Chauffeured Service: A rental option where the vehicle comes with a driver.
- Self-Drive: A rental option where the renter drives the vehicle themselves.
- Rental Period: The duration for which the vehicle is rented.
- Fuel Policy: Guidelines governing the fueling responsibilities of the renter.
- Outside Accra Usage: Using the rented vehicle outside the boundaries of Accra, subject to additional fees.
- Cancellation Policy: The rules and penalties associated with canceling a rental booking.
13. Governing Law
These Terms are governed by and construed in accordance with the laws of Ghana. Any disputes arising out of or relating to these Terms will be subject to the exclusive jurisdiction of the courts of Ghana.
14. Amendments
SwiftFlitz Car Rental reserves the right to amend these Terms at any time. Any changes will be posted on our website, and continued use of our services constitutes acceptance of the amended Terms.
